Do I need to inform the hotel front desk?

1. Why This Matters

Hotels may refuse packages if the recipient name does not match their guest records.
Stay Drop is not responsible for deliveries refused due to hotel policy.

2. Required Information

To minimize issues, please provide:

• Guest name (must match reservation)
• Room number (after check-in)
• Check-in / check-out dates

We clearly label all packages with:
[Guest Name / Room Number]

3. Informing the Hotel

We recommend notifying the front desk after ordering.

Suggested phrase:
“I am expecting a package under my name. Could you please hold it for me?”

4. Stay Drop Communication Card

You may show the following Korean message to hotel staff:

🏨
“안녕하세요, 제 이름으로 택배가 올 예정입니다.
프론트에서 대신 수령하여 보관해 주시면 감사하겠습니다.”

5. If the Hotel Refuses

Some hotels and guesthouses do not accept packages.
In such cases, Stay Drop cannot override hotel policy.
We recommend confirming the policy with your accommodation before ordering.

This page is for informational purposes only. Please refer to our Terms of Service for legal terms, limitations of liability, and dispute resolution.