How can I cancel my order?

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1. The "Golden Window" for Cancellation

Korean e-commerce operates extremely fast. Many orders are packed and dispatched within minutes.
If you wish to cancel, contact us via WhatsApp immediately. Cancellation is handled on a best-effort basis and is not guaranteed.

2. Cancellation Before Shipping

If the seller has not yet dispatched the item:

  • Refund: Full refund of the item price and service fee
  • Processing Fees: A fixed processing fee of 10,000 KRW is non-refundable and may be deducted from your total refund, as these costs cannot be recovered by Stay Drop

3. Cancellation After Shipping

Once an order status changes to “Shipped” or “In Transit”, it can no longer be canceled and must follow the return process.

  • Return Shipping Costs: You are responsible for round-trip domestic shipping and seller-imposed handling fees (typically $10–$15)
  • Refund Timing: Refunds are issued only after the seller confirms the item has been safely returned

4. How to Request a Cancellation

To request cancellation:

  1. Open your WhatsApp chat with Stay Drop
  2. Send the word “CANCEL” along with your Order ID
    Our team will immediately check the seller’s order status and act if cancellation is still possible.

5. Non-Cancellable Items

The following items cannot be canceled once ordered:

  • Custom-made or personalized goods
  • Digital vouchers or gift cards
  • Pre-order items with seller-imposed no-cancellation policies
This page is for informational purposes only. Please refer to our Terms of Service for legal terms, limitations of liability, and dispute resolution.