1. Basics & Trust
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What is Stay Drop, and how does it work?
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Why do you use WhatsApp instead of an app?
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Do I really not need a Korean ID or phone number?
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Is Stay Drop a legitimate and safe service?
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Can I use Stay Drop anywhere in Korea?
2. Ordering & Stores
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Which online stores can I shop from?
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Are there any items I cannot order?
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Can I combine items from different stores into one delivery?
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How do I find product links on Korean websites?
3. Delivery & Hotel Pickup
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How long does delivery take?
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Do I need to inform the hotel front desk?
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Can I receive deliveries at an Airbnb or Guesthouse?
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How do I know when my package has arrived?
4. Payment & Fees
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What payment methods do we support?
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How much is the service fee?
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How do I calculate the exchange rate?
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What if the item is out of stock after I pay?
5. Cancellations & Returns
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How can I cancel my order?
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What if the product is damaged or wrong?
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What if the delivery is delayed past my check-out date?
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Are there any non-returnable items?