What if the product is damaged or wrong?

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What if the product is damaged or wrong?

1. Quick Resolution via WhatsApp

If you discover an issue after opening your package, contact us immediately via WhatsApp. Resolution depends on the source of the error.

2. If Stay Drop Made the Mistake

If we ordered an item incorrectly based on your confirmed instructions:

  • Full Coverage: We handle return and re-ordering at no additional cost
  • Time-Critical Cases: If re-ordering is impossible before your departure, a full refund will be issued

3. Scope of Stay Dropโ€™s Responsibility

Stay Drop acts as a purchasing agent and concierge service, not the product manufacturer or retailer.
Therefore, Stay Drop does not assume legal liability for:

  • Manufacturing defects
  • Product malfunctions
  • Injuries or damages caused by the product
  • Seller-provided description inaccuracies

Our responsibility is limited to accurate order placement and delivery coordination. We will assist with seller communication, but final responsibility lies with the original seller.

4. ๐Ÿ“ธ Required Unboxing Evidence

To initiate any claim in Korea, visual proof is mandatory.
Please provide:

  • Photo of the shipping label and unopened box
  • Clear photos of the defect or incorrect item
  • (Strongly recommended) Unboxing video
  • Keep all original packaging until the case is resolved

Send all evidence to our WhatsApp concierge immediately.

5. Time Sensitivity for Travelers

Returns and exchanges typically take 3โ€“5 business days.
If your departure is imminent, physical exchanges may be impossible. In such cases, we will pursue refunds where possible, subject to seller approval.

This page is for informational purposes only. Please refer to our Terms of Service for legal terms, limitations of liability, and dispute resolution.